Mediastream Announcements

Mediastream is Expanding into Douglas!

We announced today (November 22, 2011) that Mediastream has acquired the cable system in Douglas, GA, which passes more than 15,000 homes about 35 miles northwest of Waycross. Together, the Waycross-Douglas systems represent an impressive cable operation serving more than 28,000 homes and 14,000 customers. 

“As we have done in Waycross for many years, we will bring Mediastream’s commitment to delivering affordable and reliable choices in Internet, TV and Phone – all backed up by great local service – to the families and businesses of Douglas,” said Mediastream General Manager Steve Sippel, who will now oversee the Douglas operation as well as Waycross. “We know that we serve our neighbors and look forward to extending to Douglas our focus on local service, employee commitment and community involvement.

Mediastream recently expanded its dispatch center in Waycross to support both communities, adding four new employees. With the Douglas acquisition and the hiring of the employees there, Mediastream now has 45 dedicated employees serving Waycross and Douglas. 

The Douglas system will continue to operate under the previous operator’s name until February 15, 2012, at which date the migration of the billing system and service delivery platforms will be completed. During this three-month transition period, Douglas customers will continue to use the same Charter customer service and sales phone number and website that they have in the past: 1-888-GETCHARTER (1-888-438-2427), www.charter.com

“We have a lot of transitioning to do with Charter over the next 90 days,” Sippel explained. “We are working very hard to make the changeover as seamless as possible for our Douglas customers. Services will be enhanced gradually, not overnight, and we’ll keep customers updated as the transition progresses.

”The integration of Douglas into the operation will not affect the services offered in Waycross.

On February 15, the Douglas system will begin operating under the Mediastream name. 


Meet the Manager 

Steve Sippel is the new General Manager of Mediastream. We thought you might want to know a little about Steve before you run into him at our office on Havanna Avenue: 

Q: Your first day on the job, what did you notice most? 
Steve: I noticed that the
Mediastream team is committed to doing right by their neighbors – with superior customer service. Many companies talk that talk, but the team here lives it. I am delighted to be a part of this Waycross team. 

Q: What brought you here?
Steve:
Mediastream has just become part of James Cable. I was serving as General Manager for another James’ cable system in Georgia when I was named GM of this operation. Over my 30 years in community-based cable, I have enjoyed meeting the folks in town and becoming part of the communities that I serve. I will be based in Waycross, and my wife and I are looking for our new home here now. Any suggestions? 

Q: What kinds of new things will Mediastream customers see?
Steve:
Mediastream will still be Mediastream, delivering great products with excellent customer service to the families and businesses of Waycross and surrounding Ware and Brantley counties. We will continue to look for opportunities to improve what we can do for you. Of course, if anyone has ideas they’d like to share, I would like to hear them. Here are the important questions … 

Q: What’s your favorite BBQ style?
Steve: I will be looking for the best pulled pork in town. I am also very happy to know that the National BBQ Festival will be here in November. 

Q: Your favorite TV show?
Steve: My wife and I enjoy the Food Network because it has shows about the food that is popular in different areas across the country. When I happen to have the TV to myself, you’ll find me watching any Outdoors show. 

Thank you, Steve 
Welcome to Waycross! We’ll see you around town.


New Channels Available January 26

Now is the time to get Digital Cable! Free HD Channels with every HD DVR.
TVOne – Digital Basic
(CH 156) A top request from
Mediastream customers will now be included with Digital Cable. TVOne features wide array of African American real-life and entertainment programming that respects their values and intellectual and cultural diversity.
Fox Sports South HD - HD Basic (CH 637) It doesn’t get better than FSN South – unless it is FSN South in HD! Braves, Hawks, Thrashers, SEC, ACC, Big 12 and much more – all in incredible High Definition! Free to all customers with a HD converter.
Sports South HD HD Basic (CH 638) Up to 80 Braves games plus up to 65 Thrashers games and up to 45 Hawks games – all in incredible High Definition! – Free to all customers with a HD converter.
Lifetime HD HD Basic (CH 639) Free to all customers with a HD converter.
Bravo HD HD Basic (CH 640) Free to all customers with a HD converter.
MSNBC HD HD Basic (CH 641) Free to all customers with a HD converter.


WTOC Savannah is BACK!

Our customers spoke and we listened. After months of negotiations, Mediastream has struck a deal with WTOC - CBS Savannah! Mediastream is now the exclusive provider of Georgia news to Waycross and the surrounding areas! WTOC is back on Channel 11.  
Click here for our Press Release


Georgia News is BACK!

After months of negotiations, Mediastream has successfully worked out a deal to carry WTOC – CBS out of Savannah. Our customers spoke and we listened. We are extremely pleased to be the exclusive provider of Georgia-based news to Waycross and the surrounding areas. WTOC will be carried on Limited Basic cable on Channel 11.

Visit us on Facebook

Mediastream is pleased to announce that we are now on Facebook.  We would love to connect with all of our customers on Facebook. Stay up to date on the latest television news, what’s coming on pay-per-view and movies on demand and be the FIRST to know about special offers, prizes and events.  
Like us on Facebook today!


Home Security powered by Mediastream

Security Systems powered by Mediastream now serves Waycross and the surrounding areas. You do not need to have Mediastream’s cable, internet or phone service or even be within Mediastream’s cable service area to take use Security Systems powered by Mediastream. Mediastream can provide you with the equipment and monthly monitoring services to keep your loved ones safe and secure. We will be providing security and fire monitoring along with medical monitoring. Don’t worry about grandma falling and being alone for hours. With Security Systems powered by Mediastream you can be assured that emergency personnel can be on alert and available to help anytime of the day or night. Enjoy lower homeowner’s insurance costs with a security and alarm system! Interested in knowing more? Security Systems powered by Mediastream is also perfect for area businesses who need alarm systems, CCTV monitoring, access card solutions and more. 
Email us at homesecurity@mediastreamga.com or call Nick Parada at 548.1911. 


Movies on Demand

Mediastream Offer More Hit Movies Than Ever This Summer with Mediastream On Demand.  Click here for titles and details


New Mediastream Techs2Go



Mediastream
is now providing service through Mediastream Techs2Go.  
Techs2Go is perfect for anyone who using computers and technology everyday, but who needs a little extra help occasionally. That new digital camera still in the box? We'll come out, set it up and show you how to interface with your computer. Email troubles? Call us 24/7 and we'll help troubleshoot. With your permission, we can even view your desktop to solve your problem even faster. We see what you see. Mediastream Techs2Go handles virus and spyware removal, home theater installs, smart phone set-up and syncing. Phone/Remote Access Service 24/7 plus Drop-Off or In-Home service available. Click here to learn more.

New HD and New Digital Channels Being Added in June!

Mediastream’s channel lineup will undergo several changes occurring the week of June 14, 2010.  These include the addition of WPXC HD (ION) on channel 636. This new HD channel will be available to all HD Basic customers. Digital Basic will now include ION Life on Channel 153, Qubo on Channel 154, DIY on channel 117 and Cooking Channel on channel 155. DIY and Fine Living will no longer be available on basic cable. Spike will move from basic channel 75 to basic channel 57, and Comedy Central will move from channel 76 to channel 52. 


NEW Mediastream SPORTS TIER
NOW AVAILABLE - Just $3.99 per month

At just $3.99 per month*, the Mediastream Sports Tier is an affordable way to get what you really want!  If you enjoy hunting, fishing and just can’t get enough sports, this is the perfect solution! The Sports Tier includes CBS College Sports, Sportsman’s Channel, TVG, Outdoor Channel and Outdoor Channel HD (HD-capable box required) with additional channels to come! Call today to start enjoying the best of sports and outdoor recreation for just $3.99 per month. 

*
Digital service and converter required, converter must be rented separately for $6.95/month.

**Only available for service in the Mediastream service area. Customer must sign a loyalty price agreement to receive this offer.


New Phone Service Is Now Available To 
Waycross Residents From
Mediastream!

Don’t tell those guys over at the local phone company, but we’re introduced a new phone plan to save Waycross residents some cold hard cash with the opportunity to get phone service from Mediastream. Lots of plans include unlimited long distance plus access to all the bells and whistles you love!


Don’t Panic! We’ve Changed Our Name But You Can Keep Your Email Address!

While new subscribers will receive a mediastreamga.com address current customers can keep their wayxcable.com address. If you’d like to transfer your wayxcable.com address over to a mediastreamga.com address call tech support at 912 283 9886.

        Mediastream Offices at: 126 Havanna Avenue, Waycross, Georgia 31501
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